This Privacy Statement explains how I, Heather Bagshaw, use and protect any information that you give to me when you use this service.
By visiting www.heatherbagshawcounselling.co.uk (my site) you are accepting and consenting to the practices described in this policy.
Information I may collect
You may give me information about you such as name, address and phone number, by filling in forms on my site or by corresponding with me by phone, email or otherwise. I take notes from/about counselling and supervision sessions.
This website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to market my services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, I use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of my services and marketing campaigns, and generally providing and improving my Services. If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by me or Wix, and I / we therefore cannot ensure its accuracy, completeness or availability).
Uses made of the information
I will use your information
to carry out my obligations arising from any contracts entered into between you and me and to provide you with the information and services that you request from me;
to notify you about changes to my service;
to administer my site and for internal operations
internal record keeping - for example client and supervision ours
to operate my business efficiently including financial records
Disclosure of your information
All my dealings with you and any information that I have about you is confidential except when I may have a professional or legal obligation to share, such as my supervision, child protection issues, terrorism, money laundering, radicalisation etc.
Unfortunately, the transmission of information via the internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted over the internet, via email, internet messaging, skype, facetime etc. Once I have received your information, I will use strict procedures to prevent unauthorised access.
Access to information
You can request access to the personal information that I hold about you. In most circumstances I will provide this for you to view in a session. If I refuse your request, I will tell you why. You may request amendments to the personal information I hold about you that is inaccurate or out-of-date. If you request that I delete your personal information, I will take all reasonable steps to do so unless I need to keep it for legal, auditing, professional or business purposes.
If you are not satisfied, you have the right to complain, in the first instance to me. If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office https://ico.org.uk/concerns/handling/ or 0303 123 1113.
Complaints, questions, comments and access requests are welcomed and should be addressed to Heather Bagshaw, firstname.lastname@example.org or 01787-278762 or 07889-038614